Coopers Hawk Ltd take our responsibilities regarding privacy of customer information very seriously. This policy explains how we use any customer information and how we protect your privacy.

Why do we need customer information and how do we use it?

When applying for a loan with Coopers Hawk, we need to know your name, address, telephone and fax numbers, employment and mortgage details. We also need to know the name of any joint applicants.
This information allows us to process your application and tailor a loan to suit your needs and circumstances. We ask for your telephone number so that we can contact you urgently if there is a problem with your application.
We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site. This software does not enable us to capture any personally identifying information.

What security do we use to protect your information?

In order to comply with our obligations under the Data Protection Acts of 1984 and 1998, we also follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access to that information.

Do Coopers Hawk Ltd disclose the information it collects to outside parties?

We never disclose information about a customer to any other person or organisation without your consent unless there is an emergency situation that requires it or we are legally required to do so. Coopers Hawk Ltd may provide aggregate statistics about our customers, applications, traffic patterns and related site information to reputable third-party vendors, but these statistics will contain no personally identifying information.
Coopers Hawk Ltd may use the information collected to obtain credit searches which will be recorded and disclosed on any future searches carried out by other companies.

Your consent

In using this web site, you consent to the collection and use of this information by Coopers Hawk Ltd in the ways described above.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and in what circumstances we disclose it.